In March 2022, one month after the peanut butter solution
tailored for Cameroonian customers was officially put into production, the customer happily reported the experience to the account manager, saying that the peanut butter production line was running smoothly as a whole, and many details were fully satisfied. It is expected that the continued cooperation of the project will be maintained in the later period.
Cameroonian clients are engaged in the financial and investment industries locally. Due to the perception that the local food industry is developing rapidly with the strong support of the government, he decided to enter the food processing industry. Cameroon has a tropical climate, cocoa beans and peanuts are of high quality and abundant, and it has always been the main market for cocoa and peanut butter processing. After conducting sufficient market research, the team composed of the person in charge of the client, project manager and professional consultants clarified the investment direction of cocoa beans and peanut processing, and started the project preparation for chocolate and peanut butter.
After multiple comparisons, based on the selection principle of professional focus and high reputation, the customer contacted Gelgoog. In order to cooperate with the customer's project preparation team, Gelgoog has set up a customer service team including account managers, solution engineers, and department managers.Among them, the account manager is responsible for confirming customer needs and providing production solutions; solution engineers review and adjust production solutions from a technical perspective;department managers are responsible for reviewing business terms. Each perform their own duties and jointly build a star service team.
To meet the individual needs of customers is Gelgoog's consistent proposition. Considering that the customer is a novice in the food processing industry, and there is no clear requirement for the output of the production line, Gelgoog matched the customer with two sets of peanut butter solutions with different yields based on the actual situation of the customer. After many video conferences and discussions, the client finally chose one of the options. However, for the core equipment such as roasting machine and sauce grinding machine in the peanut butter production line
, it is recommended that customers choose a model with a larger output, so as to expand the output later.
This time, Gelgoog provided the customer with a complete set of solutions for peanut butter production and packaging. However, in the later discussion, it was learned that the peanut butter produced by the customer was used as an auxiliary material for chocolate products. As an additional service, Gelgoog took the initiative to provide relevant exclusive solutions and design drawings according to the factory drawings and specific plans of the chocolate project provided by the customer.
Gelgoog treats every customer sincerely, tailors professional and reasonable solutions to meet the individual needs of customers. For clients new to the industry, Gelgoog Not only do we customize complete solutions, but also provide full-process services including process recipes, experimental data, and installation training.